SERVICES & POLICIES

Privacy Policy

Information We Collect

To process your order, provide you with a smooth and pleasant shopping experience, and help us make decisions we think will benefit our customers, we collect certain information about you. You are entitled to know exactly what information we collect and how we use it.

Oder Fulfillment

We collect the following information about you to process your order:

  • Name

  • Age

  • Phone number

  • Email address

  • Billing address

  • Shipping address

  • Payment information (debit/credit card info)

We do not store your debit or credit card numbers, but we do keep other personal identifying information on a secure server and in a secure physical location.

Website Usage

We collect your IP address and information about your browser and operating system. This information is used to monitor where and how our services are being used so we can make decisions in the best interests of our customers

Use of Third Parties

We never sell, exchange, or share your personal information with any third party unless it is necessary to fulfill your order. Examples of third party entities we share your data with include your preferred mail carrier, age verification services, or an appropriate regulatory agency.

Children’s Privacy

We never collect information from individuals we know are under the age of 18 for any reason. In some cases we may require age verifiaction via picture ID for age restricted purchases.

Your Rights

At any time, you can request to update, delete, or review all the personal information we collect about you. To make any change please contact by email at: info@satxpipe.com

Shipping Policy

Free Shipping for pipe orders over $99 to US destinations when you use the code: FREESHIP at checkout - Please note, this code waives our standard shipping charge of $6.99 for uninsured, First Class USPS shipments. Multiple item shipments, international orders, insured shipments, and overweight shipments will incur additional shipping charges outside of our normal $6.99 domestic shipping charge.


Domestic Shipments

Orders placed before 10 am CST will be shipped USPS that same day. Orders placed after 10 am CST will be shipped the next business day with the exception of federal holidays.  If for any reason your order cannot be completed we will contact you immediately. Additional shipping options such as Priority and Overnight shipping are available, Please send us am email at: info@satxpipe.com before ordering for a quote. SATX Pipe will not be responsible for damaged or lost shipments.

International Shipments

International shipments are sent via USPS to all countries our shipping carriers will ship to. If you require another method, please indicate so by emailing us at info@satxpipe.com prior to purchase.  Shipping rates and methods may be adjusted at our discretion to account for registered packages, insured packages, or more accurate calculations.  SATX Pipe will try to adjust the shipping rate to the exact rate we are charged by the shipping carrier.  SATX Pipe will not be responsible for seized, damaged, or lost International shipments. To prevent any type of loss for International packages, we suggest to ship International packages via USPS Priority Express Mail International (additional fees apply).

Please contact us with any questions about our Shipping Policies.

 

Exchanges and Returns

Pipes

We accept returns and exchanges of any artisan or restored estate pipe provided it is unsmoked by you, undamaged, in the same condition it was when received, and returned in the original packaging, within 14 days of the date of purchase.

 Any returned item will be credited back to the purchasing method, of the same credit card account, or can be exchanged for items in our inventory.  Some returns may require a restocking fee and SATX Pipe does not pay for return shipping.

Layaway

Any order of $249 or more can be placed on layaway for a 50% down payment for a period of 50 days. During this time the items will be taken out of our inventory, removed from the website, and held under the customer’s name. Items must be paid in full by 9 PM of the 50th day. If you have any questions or concerns about our Layaway Policy or reserving an item for purchase, please contact us.

Restored Pipes Grading Information

We strive to provide only the highest quality New Old Stock unsmoked and fully restored estate pipes. Our grading scale ranges from 1-10, most every pipe we offer will be a grade 6.0 or higher:

9.0 - 9.5 - Near mint, showing only light signs of use internally.

  • No teeth marks, no oxidation, no rim char

  • Only chamber darkening and realistic stem wear from light use (light surface scratches) would be acceptable for this high grade.

8.0 - 8.5 - Very minor signs of use both internally and/or externally.

  • No teeth marks in stem but light dings or scratches from normal use may be present

  • One very light spot of rim darkening may be present

  • Normal chamber darkening present unless pipe is unsmoked

  • Very minor stem/stummel gap may be present

  • Very minor surface scratches or surface dings from normal use may be present to stummel

7.0 - 7.5 - Signs of normal use apparent

  • Light teeth impressions may be present

  • Rim darkening may be present

  • Rim rounding or moderate dings may be present

  • Stem/stummel gap or rounding may be present

  • Light spots of stem oxidation may be present

  • Moderate surface scratches or surface dings from heavier use may be present to stummel

6.0 - 6.5 - Specific issues addressed in description.

  • Small fissures, stabilized spider webbing in bowl, moderate rim wear, moderate stem wear, moderate stem oxidation, etc.